SIGN UP TO NEWSLETTER FOR 10% DISCOUNT. FREE SHIPPING FOR ORDERS OVER $50

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      When will my order arrive?

      Shipping usually takes between 3 to 7 business days for all domestic order.

      New Zealand 4 - 6 business days.

      North America, Western Europe, Asia and the Pacific 6 -13 business days. 

      Rest of the world 10-15 business days

      All orders are shipped either on the day of the order or the next business day.

      Please review the shipping costs at checkout as costs can vary depending on your location. 

      Are my details safe when ordering with Big Beards

      Absolutely! Big Beards uses the SHOPIFY platform which provides a world class secure platform, reviewed and updated regularly to maintain a consistent security. Big Beards does not store any credit card details on our site, so your information is safe and always secure.

      How can I contact Big Beards?

      You can contact Big Beards via Instagram direct messages, Facebook Messenger or by completing the form listed under Contact Us. Alternatively email at support@bigbeards.com.au 

      Can I return an item?

      Sure! If you are for any reason unhappy with the beard oil and balm and the products are un-opened and un-used, Big Beards will refund within 30 days of the purchase. Simply email support@bigberards.com.au with your order details and we will assit.

      Please note postage fees are not refundable.

      What if my order has damaged items?

      Whilst we take great care in packaging and shipping items to ensure it arrives all intact. However, if the item does arrive damaged, please inform us right away and we will arrange for a replacement to be sent out, after you have returned the damaged item. Or if you prefer a refund we can arrange that minus any postage costs.

      What payment methods do you accept? 

      Big Beards accepts Paypal, Visa, Mastercard, AMEX and GPay. 

      How do I order wholesale?

      Email Big Beards via the contact form with your requirements including quantity, items and location.

      How do I become an Ambassador?

      Contact Big Beards via Instagram, Facebook Messenger or via the contact form. 

       Can I cancel my subscription? 

      Of course, you can cancel your subscription at any time by contacting support@bigbeards.com.au 

      How does the subscription service work?

      You can subscribe to the available Big Beards kits to save money and time. Your items will be sent to you on a 3 month basis from the time you made the first order.